Terms & Conditions

Terms and Conditions:

Upon acceptance of this quotation, the purchaser agrees to and accepts the following terms and conditions.

Prepaid Goods: all goods are to be paid for prior to despatch. Ownership of goods transfers to the purchaser at the date and time the goods are despatched from the Pots Direct® warehouse.

Furthermore, Potsdjrect will not be held liable for damage, destruction or loss of goods in transit. Liability rests with the freight provider, courier and or the collection agent/purchaser.

All products released from Pots Direct® warehouse are thoroughly inspected for defects prior to being despatched. All goods are thoroughly packaged to prevent damage from occurring given normal handling conditions.

Purchasers are welcome to nominate their own freight company or to collect goods from the Pots Direct® warehouse.  In doing so, ownership transfers to the purchaser from the date and time goods leave the warehouse. Removal of goods by the purchaser from the Potsdirect warehouse is acceptance that the goods are in good order and condition.

Where requested, Pots Direct® will contact freight companies and transport on behalf of the client.  In doing so, accepts no responsibility for goods in transit.  The risk transfers to the purchaser upon despatch or collection of goods from the Potsdirect warehouse.

Freight carriers: Whilst Potsdirect® endeavours to only ship using reputable transport providers, not all the providers are common carriers thus not all providers offer the option for insurance.

Where insurance is an option, the purchaser reserves the right to accept or decline the optional insurance (additional charges apply if insurance is accepted). Where insurance is declined by the purchaser either verbally or in writing neither Potsdirect nor the freight company will accept any claim for damage to goods in transit.

Where insurance has been accepted and the appropriate amount paid, in the event of a claim for damage to goods in transit, the purchaser shall deal with the claim directly with the freight company. Potsdirect will not be involved with insurance claims or liaise with the freight company.

Where insurance is not offered it is recommended that the purchaser look at their own insurance options as Potsdirect is in no way responsible for goods once they have left the Potsdirect warehouse.

In all circumstances, clients are also encouraged to seek their own transport and make their own arrangements where possible to ensure that the best transport options for the individual’s needs are met.

Upon receipt of goods it is recommended that the purchaser thoroughly inspects all items before accepting and signing for the goods. Signing for goods is the purchaser’s acceptance that the goods have been received in good order and condition.  If goods are signed for as being received in good order and condition then this may waive the client’s right to an insurance claim against the freight company.

In the event that damage is noticed, the damage must be detailed on the consignment note. Failure to note damage on the con note may void any warranty claim against the freight provider.

Contact:  It is the purchaser’s responsibility to ensure that they are contactable by the freight company via telephone. Freight providers generally deliver curb side and are not responsible for locating or placing goods in other areas.  Where a freight provider is unable to make a delivery for whatever reason or is unable to contact the purchaser additional fees and charges will apply. These charges are commonly referred to as “futile delivery” charges. Potsdirect is not liable for any futile delivery charges and the purchaser agrees to pay the freight provider and or Potsdirect for any such charges that are incurred.

Hand unload:  Where there is no mechanical means to unload goods, additional charges will apply for hand unload of goods.  The purchaser is responsible for all hand unload fees and agrees to pay for any fees incurred. Purchaser also required to provide assistance in unloading the goods.

Goods in storage: Unless prior arrangements are made and agreed to by Pots Direct®, all goods that are paid for must be collected from the warehouse within seven days. Storage costs may be applied to goods not collected.  Where storage is not approved and whereby goods remain after 7 days, Potsdirect will not be held liable for any damage however incurred to goods left on site.

Lay- By:  Where goods are paid for on a payment plan, the goods must be paid for and collected within 3 months.  Storage costs may be applied for goods not collected within this time frame.

SIZE: Due to hand production of each pot, actual size of items may vary by up to 15%.

REFUND: we do not offer a refund if you simply change your mind. Please select items carefully and discuss specific requirements with our team prior to purchasing.

All quotes are individually compiled to service freight requirements and acceptance is requested prior to any payment being taken. 


Pots Direct® has a return to base warranty policy.  

In the event that a purchaser has need to place a warranty claim, the item/s must be returned to the Pots Direct head office at the purchasers cost. The claim will be assessed upon receipt of the goods to ascertain the cause of the fault.  

Credit, replacement or refund will be offered on approved claims at the discretion of management and in accordance with Australian consumer law. Where a product has been used incorrectly, has been damaged by the purchaser or has not been used for its intended purpose, the warranty claim will be instantly dismissed.

Where a fault is evident as a result of faulty workmanship then the claim will be processed as per the above.

Pots Direct® is a trade mark of Allure Glow Holdings Pty. Ltd.  Pots Direct® licenses the use the "Pots Direct" trade mark to independent operators and as such assumes no responsibility or liability for any actions of the licensees.

All rights reserved.


Copyright Pots Direct® 2019

Pots Direct® is a trade mark of Allure Glow Holdings Pty. Ltd

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Copyright Pots Direct® 2019

Pots Direct® is a trade mark of Allure Glow Holdings Pty. Ltd

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